General Visitor Information
We believe in patient- and family-centered care and fully understand that patients benefit from family and friends visiting them in the hospital. To help protect everyone during the COVID-19 outbreak we are managing our visitor policies in accordance with Ohio’s Public Health Advisory System.
Tất niên tiếp tục
This is a challenging time and it can be hard not to have visitors. If you are a patient, we suggest you bring a smartphone or laptop to help communicate with the important people in your life. If you do not have access to a smartphone or laptop, tell us so we can try to help.
UH Visitation Restrictions
Tất niên tiếp tụcWe have different levels of restrictions based on how severe the current level of spread is in the area. We’re currently at a red level of restrictions.
- Increased exposure and spread
- Very high exposure and spread
- Severe exposure and spread| General Patients | COVID-19 Patients | |
|---|---|---|
 (Staying in the hospital) |
One designated visitor | No visitors |
 (Staying in the hospital) |
Two parents or guardians but only one can remain overnight | One parent or guardian |
 (Not staying in the hospital) |
One designated visitor | No visitors |
|
(Not staying in the hospital) |
Two parents or guardians | One parent or guardian |
 |
No visitors, except if patient is unable to clinically participate in care | No visitors |
|
|
One parent or guardian | One parent or guardian |
 |
One designated visitor (day of surgery) | No visitors |
|
|
One designated visitor for labor and duration of stay (two if patient is under 18) | One designated visitor for labor and duration of stay (two if pt is under 18) |
 |
No visitors | No visitors |
 (Staying in the hospital) |
One designated visitor | One designated visitor |
|
(Not staying in the hospital) |
One designated visitor | One designated visitor |
UH Visitation Requirements
Must Wear a Mask
This is Required of all patients, visitors and employees.
We will provide a special isolation mask to those who do not have one.
Visitors who cannot or will not wear a mask at all times will not be allowed to enter or remain in any UH facility.
You'll Be Screened
To enter you must:
Tất niên tiếp tụcHave a temperature less than 100°
No flu-like symptoms (cough, shortness of breath, chills, muscle pain or sore throat)
Any visitor who screens positive may not enter any UH facility.
Other Requirements
Tất niên tiếp tụcNo visitors younger than age 18
All visitors need to sign the visitor log with contact information, travel history and symptom screening
If you are visiting a COVID-19 positive patient, you must remain in the room at all times.
View Inpatient Visiting Hours +
| Location | Start | End |
|---|---|---|
| UH Cleveland Medical Center – Regular | 8 a.m. | 8 p.m. |
| UH Cleveland Medical Center – ICU | 7 a.m. | 8 p.m. |
| UH Ahuja Medical Center – ICU | 10 a.m. | 7 p.m. |
| UH Bedford Medical Center – ICU | 9 a.m. | 9 p.m. |
| UH Conneaut Medical Center – ICU | 9 a.m. | 9 p.m. |
| UH Elyria Medical Center – ICU | 12 p.m. | 8 p.m. |
| UH Geauga Medical Center – ICU | 9 a.m. | 9 p.m. |
| UH Geneva Medical Center – ICU | 9 a.m. | 9 p.m. |
| UH Parma Medical Center – ICU | 11:30 a.m. | 8:30 p.m. |
| UH Portage Medical Center – ICU | 11 a.m. | 7 p.m. |
| UH Richmond Medical Center – ICU | 9 a.m. | 9 p.m. |
| UH Samaritan Medical Center – ICU | 8 a.m. | 7 p.m. |
| UH S. John Medical Center – ICU | 11 a.m. | 7 p.m. |
Patient Information
Tất niên tiếp tụcIf you have a scheduled appointment and have cold or flu-like symptoms such as a fever, cough, congestion or runny nose, please call your doctor’s office before your appointment. Our staff can provide guidance about whether you should come to the clinic, be referred for testing, or wait until your symptoms are gone.
If you have active COVID-19 symptoms but don’t have a scheduled appointment with a provider, please call your primary care doctor to get guidance about what to do.
Get medical attention right away if you have any emergency warning signs. In adults, emergency warning signs may include:
- Problems breathing or shortness of breath that is new or getting worse
- Pain or pressure in the chest that persists
- New confusion or inability to arouse
- Bluish lips or face
- Other severe or concerning symptoms
When you arrive, please report directly to your appointment check-in location. A member of our staff will ask you some health screening questions and take your temperature. People are being screened for symptoms of respiratory illness at the entrance to clinics, infusion centers and radiation oncology sites.
Accessing UH Cleveland Medical Center
These entrances only will be open to visitors and patients at UH Cleveland Medical Center:
- Bolwell – Main Lobby entrance
- Bridge from Visitor Lot 2 in Lerner Tower
- Emergency Department – Visitor entrance
- Horvitz Tower – Main Lobby entrance
- Lerner Tower – Main Lobby entrance
- Seidman Cancer Center – Main Lobby entrance
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